Shipping Policy

Last Updated: January 1, 2024

At Voldic, our dedication to providing a seamless shopping experience extends globally with our range of health, wellness, and beauty products. Delve into the details of our shipping policy for a comprehensive understanding:

Shipping Costs and Times:

  • Our shipping options are tailored to diverse needs, considering factors such as destination, package weight, and size.
  • During the checkout process, shipping costs are meticulously calculated, empowering you to select the option that best suits your preferences.
  • We endeavor to deliver orders promptly, with delivery times varying based on the destination to ensure efficient service.

Order Processing:

  • Orders are processed promptly upon payment or confirmation.
  • For orders placed on weekends or holidays, we ensure they are scheduled for shipping on the subsequent business day.
  • Upon shipping, an email notification containing detailed tracking information is dispatched to keep you informed. Tracking updates can be accessed at https://www.ship24.com/.

Customs and Import Duties:

  • Customers placing orders outside the United States should be aware of potential customs and import duties.
  • Responsibility for these fees lies solely with the buyer. We recommend consulting your local customs office for insights into applicable charges.

Lost or Damaged Packages:

  • While we take utmost care in packaging, Voldic holds no liability for products that may be damaged or lost during the shipping process.
  • In the unfortunate event of damage, customers are encouraged to promptly contact the shipping carrier to initiate a damage claim, retaining all packaging materials until the claim is successfully resolved.

Order Tracking:

  1. Tracking the progress of your order is made convenient through https://www.ship24.com/. Orders are typically shipped on regular business days, excluding holidays. Orders placed over the weekend are processed on the following Monday.

Address Changes:

  • Acknowledging potential errors, we accommodate address change requests within a 2-hour window on the same day the order is placed. For assistance, please contact us at support@voldic.com.

Incorrect Addresses and Contact Numbers:

  • Customers are advised to ensure accurate delivery addresses and contact numbers during the ordering process.
  • In the event of a returned package due to inaccuracies, customers are responsible for covering the full reshipping costs.

Delivery Times:

  • While we aim for efficiency, longer delivery times may be experienced in rural areas or during holidays and disruptive events.
  • Delays beyond our control, particularly during pandemics, unfortunately, do not qualify for compensation or refunds.

Pickup and Reshipment:

  • Customers are promptly notified of package availability for pickup post-delivery. It becomes the customer's responsibility to ensure timely retrieval.
  • Failure to pick up the package may result in its return or abandonment, with associated fees borne by the customer.

Communication and Notifications:

  • Active monitoring of the provided email address is crucial for staying informed about urgent notifications related to shipping or reminders for timely pickup.

Inspection and Claims:

  • Thoroughly inspect all received items to ensure they align with the original order. Items that are incorrect should not be opened.
  • Please note that we do not accept returns or issue refunds for items that have been opened or tampered with.

Important Note: Review and Acceptance of Voldic Policies Before making a purchase, we strongly recommend reading and familiarizing yourself with all policies on the official Voldic website (https://voldic.com). Completion of payment signifies full acceptance and agreement to Voldic policies, specifically those governing the shipment of packages. Compliance with these policies is mandatory for a smooth and satisfactory ordering and shipping process.